Store Policies
Shipping, Returns and Exchanges Policy
1. Return Policy:
At A Little Potent , all orders are prepared on demand and will be shipped within 1 week of purchase. As every item is printed on demand based on your selection, we are unable to accept returns or exchanges noting there is no cancelation or refund option.
Should you have any concerns regarding your order that is damaged, our team is happy to assist.
Reporting Damaged Items
• Damaged items must be reported to Packman Customer Support at +971 459 40604 on the same day of delivery via WhatsApp or calling.
• Supporting evidence such as pictures or videos of the damaged item and outer packaging is required for investigation.
• Packman cannot accept liability if the damage is reported later than the same day of delivery.
2. Shipping Information:
Domestic Delivery Timeframe
• Orders within the UAE are typically delivered within 2-3 working days noting it may exceed this timeframe.
International Delivery Timeframe
• International orders are typically delivered within 5-7 working days noting it may vary depending on the destination and external circumstances.
Responsibilities and Liabilities
The customer is responsible for all costs including but not limited to:
• Customs duties
• Taxes (such as Octroi)
• Levies or other fees associated with the shipment
Delivery Attempts or Incorrect Contact Information
• The courier service will make a maximum of three (3) attempts to deliver the order.
• After the third failed attempt the order will be cancelled. Likewise if incorrect contact information is provided by the customer, resulting in unreachable delivery attempts, the order will be cancelled.
• Refunds will be issued after deducting delivery charges and any additional costs incurred during the delivery process including custom duties for incorrect contacts.
If you need to amend the address or details please email [email protected] with you order number or reach out to Packman by calling or WhatsApp on +971 459 40604 .
